Charge de clientèle - Marché Francophone

We are looking for you to join our French team as a dedicated team member as soon as possible. Take a look at what else we have to offer besides the best colleagues in the world.

What we offer  

• Contact with customers who love us ;-) and business with emotions
• 30 days of holiday
• Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
• Pleasant working atmosphere with flat hierarchies
• Modern, well-equipped workplace far away from city noise and traffic jams
• Possibility of mobile working
• Varied projects in an international environment
• Free German lessons
• Corporate benefits and employee discount
• Company canteen with changing, freshly prepared dishes
• Fully equipped rehearsal room
• Modern, in-house fitness studio for free use
• JobRad offer

We continue to grow and are looking for you to join our customer service team full-time. As a Customer Service Representative (m/f/d), you will be the first point of contact for our customers. Whether it's orders, questions about Thomann or returns - you will support our customers in a service-oriented way. As a "facilitator", you will work out optimal solutions for our customers and thus actively contribute to customer satisfaction and customer loyalty.

Your Tasks   

• Processing all orders, enquiries and customer complaints in first-level support from French-speaking countries by phone, email and chat
• Customer advice in cooperation with our product and service specialists
• Independent decision-making for the initiation and coordination of returns, exchange of goods, credit notes, repairs and spare parts
• Further commercial and administrative tasks (e.g. orders from public institutions)

Your Profile

• Completed commercial or service-oriented vocational training or comparable practical work experience
• Excellent and customer-oriented communication skills, as well as a strong service orientation
• French on a mother tongue basis and English fluent
• The ability to work in a team, empathy and sensitivity for customer needs are a matter of course for you

Nice-to-have

• Internet affinity and good PC and MS Office skills
• Ideally, you play one or more instruments and are interested in music

Who are we?

Musikhaus Thomann is Europe's largest music retailer with around 1500 employees at its Treppendorf location. As a full-range retailer, the family-owned company sells musical instruments and accessories as well as lighting systems, stage and studio equipment. A shop area of over 5,500 square metres, an extensive webshop and a warehouse with over 100,000 items point out our position as market leader. Sales advisors - most of them musicians themselves - or native speakers from 18 nations in the company's own contact centre look after more than 13 million customers from all over the world and arrange the dispatch of up to 38,000 parcels daily.

Have we sparked your interest?
Then we look forward to receiving your application with your complete documents (cover letter, CV, references) and your salary expectations.